Privacy Policy

Touraid Travel Inc d/b/a Cruise and Vacation Desk Privacy Policy

Your personal privacy is very important to us, and so is being transparent about how we collect, use, and share the information we hold about you. This policy is designed to inform you of the types of information we collect, how we use that information, and the circumstances under which we may share it with affiliated and non-affiliated third parties. We refer to the range of products and services we offer as “Services” for the purposes of this policy.

1. TYPES OF INFORMATION THAT MAY BE COLLECTED

In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.

Information You Provide Us

In the course of using our Services, we may ask you or require you to provide us with personally identifiable information, which is information that can be used to identify you as an individual or allow someone to contact you in providing our Services, such as:

• your name, mailing address, email address, phone number, or fax number
• unique identifiers, such as your user ID, or user password
• credit card and other payment information
• demographic information

IP Addresses and Click-Stream Data

As is the case with many websites, our servers automatically collect your IP address when you visit our Site, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your Site usage. Clickstream data includes, for example, information about your computer or device, web browser and operating system and their settings, the referring page that linked you to the Site, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Site, and any search terms you have entered on the Site or a referral site.

Cookies

Cookies are small data files stored on your computer or device at the request of a Web site. A cookie assigns a unique numerical identifier to your Web browser, and may enable us to recognize you as the same user who was at our Site in the past, and relate your use of the Site to other information about you, such as your Site usage information and personal information. Cookies may also be used to enhance your experience on the Site (for example, by storing your username so you can log in easily, keeping you logged into the Site after you have provided your password, and storing the contents of your shopping cart as you browse) or to collect general usage and aggregated statistical information and detect and prevent fraud. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features.

2. HOW WE USE THE INFORMATION COLLECTED

As applicable, the information you provide to us may be used by us or our service providers to:

• contact you about the Site;
• provide you with services or information you have requested or products or services you have registered for or other products and services;
• contact you regarding a specific product of interest;
• contact you regarding future product offerings;
• monitor or improve the use of the Site;
• market research;
• monitor compliance with our terms and conditions of use of the Site;
• process and fulfil your transactions;
• send you promotional material or special offers of ours, our other marketing partners, licensed sales agents and/or their respective affiliates and subsidiaries and other third parties. You may opt out of receiving such notices from us by following the instructions in the Opt In and Opt Out section below;
• protecting our rights and property;
• recovering debt and preventing fraud;
• customizing our Site to your interests and history with us; and
• other purposes disclosed when personal information is submitted to us.

3. WHO WE MAY SHARE YOUR DATA WITH

We may share your personal information with third parties for third party marketing purposes. The parties we may share your information with include:

Our Service Providers: We employ other business service providers and individuals to perform certain functions on our behalf for various purposes including email services, web analytics, marketing, and customer service. They may have access to personally identifiable information needed to perform their functions, but are restricted from using or disclosing it for other purposes, like sending you marketing offers about their products.

Affiliates: We may share your information (including, without limitation, personally identifiable information) with all members of our corporate family, including, without limitation, our subsidiaries and affiliates.

Third Party Partners: We may share your information with third party(s) so that they may send you information or direct marketing offers, unless you tell us not to by following the instructions in the Opt-in and Opt-out section below.

Contest Co-Sponsors: We may share your information with our co-sponsor(s) if we obtain your information in connection with a contest, sweepstakes, offering, or other promotional activity that is jointly offered by us and any third parties, unless you instruct us not to by following the instructions in the Opt-in and Opt-out section below.

Business Transfers: In the event that all or substantially all of our assets are sold or transferred to another party, or another transaction occurs in which your personally identifiable information is one of the business assets transferred, all personally identifiable information that has been collected and saved may be one of the business assets we transfer.

Administrative or Legal Process: We or others may disclose your personal information to third parties without notice to you in order to comply with applicable law, law enforcement agencies, to protect our or third parties’ rights, or to protect the rights of other users of the Site.

4. YOUR ACCESS AND CHOICES

OPT IN AND OPT OUT

You may have the right to opt in to or opt out of certain of our uses and disclosures of your personal information. For example, when you are asked to provide personal information on this Site, you may have the opportunity to elect to, or not to, receive messages from us by e-mail or, if applicable, text messages.  You may tell us that you do not want to receive our promotional messages, or that you do not want us to share your personal information with third parties for their marketing purposes by sending us your name, address, e-mail and phone number to:

travel@cruiseandvacationgroup.com

5. SECURITY

While we endeavor to protect the security and integrity of sensitive Personal Information collected via this Site, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.

If you correspond with us by e-mail, text message, or using web forms like a “Contact Us” feature on our Site, you should be aware that your transmission might not be secure. A third party could view the information you send in transit by such means. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

If you create an account on our Site, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.

If we believe that the security of any user’s personal information in our possession or control may have been compromised, we may seek to notify such user of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as the means of such notification. However, if you do not want to be notified by email for this purpose, please contact us at travel@cruiseandvacationgroup.com.

6. CORRECTING/UPDATING PERSONAL INFORMATION

If your personally identifiable information changes (such as your email address or zip code), or if you no longer desire to have access to the Site, we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. You may request that we do so by emailing us at travel@cruiseandvacationgroup.com. We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information. Your right to delete your information is subject to our records retention policies.

7. RETENTION OF PERSONAL INFORMATION

We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to technical, legal, regulatory or contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.

8. CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits our customers that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to travel@cruiseandvacationgroup.com.

If you have any questions about this Privacy Policy or our privacy practices, contact travel@cruiseandvacationgroup.com.

9. USERS FROM THE EUROPEAN UNION

This section of the Privacy Policy applies only if you use our Services covered by this Privacy Policy from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

Legal Basis for Data Processing: We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of any contract between you and us (for example, to provide you with the Services you request and to identify and authenticate you so you may use the website); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve the Site and our Services); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time (by emailing travel@cruiseandvacationgroup.com) without affecting the lawfulness of processing based on consent before its withdrawal. In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our Services, and for you to use all the features of our website. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law.

Copy of Personal Information: You may request a copy of your personal information from us and you can also ask us to correct any inaccuracies in your personal information. You may also have the right to object, erase, or restrict our processing of your information. To exercise any of these rights, please contact us at travel@cruiseandvacationgroup.com. If you make any of the above requests, we will do this as soon as is reasonably possible under the circumstances of the request(s).

QUESTIONS ABOUT THIS PRIVACY POLICY

If you have any questions about this Privacy Policy or the privacy practices of this Site, please contact us by email at travel@cruiseandvacationgroup.com.